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COVID-19 Response

The Louisiana Office of Student Financial Assistance (LOSFA Programs) is dedicated to maintaining the safety of our students, parents, and stakeholders, as well as LOSFA staff. Therefore, we will be providing services remotely through Zoom one-on-one virtual office hour sessions and events, email, text messaging, fax, phone calls, and through our social media platforms.

Need to schedule a one-on-one session or event with one of our team members?

LOSFA is available to provide virtual office hour sessions and events Monday through Friday from 9 a.m. – 3 p.m. to answer questions related to a student’s FAFSA, Student Hub, TOPS award and/or the TOPS process; START questions, and more. 

Review this important notice before registering for a virtual event:

Need to make a START end of the year deposit? 

For more information about START, click here

Need help with your FAFSA?

LOSFA Programs is encouraging the class of 2021 to complete their Free Application for Federal Student Aid (FAFSA) by February 1, 2021, through the FAFSA Now Pilot Campaign.

To have financial aid available at the beginning of the fall semester of 2021, seniors should file as early as possible. 

For virtual assistance with completing your Free Application for Federal Student Aid (FAFSA), register here. If you have questions about your FAFSA, email geauxfafsa@la.gov or text ‘LOSFA’ to 50065. You can also use the #GeauxFAFSA hashtag on social media or click here for assistance.

For questions related to how LOSFA assists students with college, career, and/or military applications, email LCAAM@la.gov.

Need to inquire about your TOPS status or submit a Request for Exception?

For questions related to your TOPS status, log onto your Student Hub account. Your account can be accessed by visiting www.mylosfa.la.gov and clicking on the applications tab at the top of the webpage. If you do not have your LOSFA ID number and/or are locked out, email custserv@la.gov.

Requests for an Exception and/or supporting documentation should be submitted via email to TOPS.exceptions@la.gov.

For all additional inquiries, email custserv@la.gov.


Note: If a student was unable to maintain continuous enrollment or complete a study abroad program due to steps taken to mitigate the spread of the Coronavirus, please read the “TOPS Coronavirus Q and A” button below for additional information.

Need to drop off a document to us?

Documents can be submitted via e-mail at custserv@la.gov, faxed to (225) 208-1496, or mailed/dropped off to our office in the Galvez Building on the first floor at: 602 North 5th Street, Baton Rouge, Louisiana 70802.

Please note: On-site temperature checks will be conducted, and masks will be required to enter the building.

Need additional information?

For additional information provided by LOSFA staff in the Public Information and Communications Division, the Scholarships and Grants Division, or the START, START K12, OR LA ABLE Division, click on the contact us button below.

For all other inquiries and/or updates, subscribe to our YouTube channel, or follow us on Facebook, Twitter, and/or Instagram!