COVID-19 Response

LOSFA will continue to provide customer service Monday through Friday from 8:00 AM to 4:30 PM via:

Email at

Telephone at 1-800-259-5626

Virtual Office Hours (Register at

Requests for Exception and supporting documentation should be submitted via e-mail to TOPS.exceptions@LA.GOV.

Students are encouraged to use the Student Hub at to monitor their TOPS Award status.

Follow LOSFA on Twitter, Instagram, and Facebook or search our website for additional information and updates.

The Louisiana Office of Student Financial Assistance (LOSFA Programs) is dedicated to maintaining the safety of our students, parents, and stakeholders, as well as LOSFA staff. Therefore, we will be providing services remotely through Zoom one-on-one virtual office hour sessions and events, email, text messaging, fax, phone calls, and through our social media platforms.

2021 High School Graduates who were unable to take the ACT/SAT because of circumstances related to COVID-19 have until September 30 to earn a qualifying score for TOPS, without a semester penalty. The graduate must provide documentation that illustrates:

  • student was registered for a test scheduled on a date prior to the deadline;
  • student’s inability to take the test as scheduled due to circumstances related 13 to COVID-19; and
  • student’s inability to reschedule a test before the deadline was due to circumstances beyond the student’s control.

Need to schedule a one-on-one session or event with one of our team members?

LOSFA is available to provide virtual office hour sessions and events Monday through Friday from 9 a.m. – 3 p.m. to answer questions related to a student’s FAFSA, Student Hub, TOPS award and/or the TOPS process; START questions, and more. 

Review this important notice before registering for a virtual event:

Need help with your FAFSA?

LOSFA Programs is encouraging the class of 2021 to complete their Free Application for Federal Student Aid (FAFSA) by February 1, 2021, through the FAFSA Now Pilot Campaign.

To have financial aid available at the beginning of the fall semester of 2021, seniors should file as early as possible. 

For virtual assistance with completing your Free Application for Federal Student Aid (FAFSA), register here. If you have questions about your FAFSA, email or text ‘LOSFA’ to 50065. You can also use the #GeauxFAFSA hashtag on social media or click here for assistance.

For questions related to how LOSFA assists students with college, career, and/or military applications, email

Need to inquire about your TOPS status or submit a Request for Exception?

For questions related to your TOPS status, log onto your Student Hub account. Your account can be accessed by visiting and clicking on the applications tab at the top of the webpage. If you do not have your LOSFA ID number and/or are locked out, email

Requests for an Exception and/or supporting documentation should be submitted via email to

For all additional inquiries, email

Note: If a student was unable to maintain continuous enrollment or complete a study abroad program due to steps taken to mitigate the spread of the Coronavirus, please read the “TOPS Coronavirus Q and A” button below for additional information.

Need to drop off a document to us?

Documents can be submitted via e-mail at, faxed to (225) 208-1496, or mailed/dropped off to our office in the Galvez Building on the first floor at: 602 North 5th Street, Baton Rouge, Louisiana 70802.

Please note: On-site temperature checks will be conducted, and masks will be required to enter the building.

Need additional information?

For additional information provided by LOSFA staff in the Public Information and Communications Division, the Scholarships and Grants Division, or the START, START K12, OR LA ABLE Division, click on the contact us button below.

For all other inquiries and/or updates, subscribe to our YouTube channel, or follow us on Facebook, Twitter, and/or Instagram!