Need Assistance?
Let LOSFA Help!
Meet LEX, LOSFA’s EXpert and artificial intelligence chatbot!
LEX can answer questions about TOPS and other LOSFA programs and features a live agent handoff to route your question to a LOSFA team member for real-time assistance during office hours. LEX is also multilingual and can chat in both Vietnamese and Spanish!
To use LEX, click on the “Need Help?” Icon at the bottom of the LOSFA website.
CUSTOMER SERVICE
Need to talk to a live agent?
Have a general question and would
rather speak with someone?
You have options! Reach out to the
LOSFA team by using:
(800) 259-5626
Get FAFSA® Help from LOSFA
Register for Virtual Office Hours to receive one-on-one assistance with completing the FAFSA® or setting up an FSA ID.
Get 24/7 help completing the FAFSA® with Wyatt, the digital FAFSA® advisor. Wyatt can help with questions about eligibility and more!
COMPREHENSIVE ADVISING SERVICES
Need more hands on assistance? LOSFA now offers statewide comprehensive college access advising services! These services are available to anyone in Louisiana, no matter where you may be on the college access journey at no cost.
You will be assigned your own advisor who will work with you for as long as you need them. They can help you figure out a career path, find the best college match for you, identify ways to help you pay for school, connect you with needed services and resources, and so much more!
