Louisiana Office of Student Financial Assistance
A Program of the Board of Regents
What information do we collect?

We only collect information that you give voluntarily. Information may be collected when you willingly fill out a form or register on our site.  When registering on our site, as appropriate, you may be asked to provide personally identifiable information necessary to provide the requested information or services. Personally identifiable information is information that is readily identifiable to that specific individual. Personally identifiable information includes an individual’s name, address, email address and phone number. The personal information that may be requested on the site, is the same as information that may be requested when visiting a governmental office.  A domain name or Internet Protocol address is not considered personal information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve our website

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the information or service requested.

To administer a contest, promotion, survey or other site feature or to send periodic emails

Your email address will not be used to promote any contest or survey. The email address you provide for information processing, will only be used to send you information and updates pertaining to your request.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place a request or enter, submit, or access your personal information.  We offer the use of a secure server. Any supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.  This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided on this site.

Do we use cookies?

Yes.  Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.  We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.  If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place requests over the telephone. Additionally, you can delete the cookie file off of your device.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Public Records

When using our site, please be aware that subject to certain statutory exceptions, documents and records maintained by the state of Louisiana, including but not limited to electronic data, may be considered public records under Louisiana law. Therefore, information submitted through this web site may be subject to disclosure pursuant to a public records request.

Third Party Links

The website may contain links to third party websites. These links are provided solely as a convenience to you, and not as an endorsement by LOSFA. LOSFA does not assume any responsibility or liability for the actions, product, content and/or information of third party websites or the collection of your information on linked third-party websites. LOSFA does not make any representations regarding the content or accuracy of materials on such third party websites. If you decide to access linked third party web sites, you do so at your own risk.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

602 North 5th Street Baton Rouge, LA 70802

Phone: 225-219-1012

Hi! I'm LEX.