COVID-19 (Coronavirus) Update

The Louisiana Office of Student Financial Assistance (LOSFA Programs) will be closed to the public effective immediately and will be providing essential services remotely until further notice due to changing circumstances involving Coronavirus (COVID-19).

Requests for Exception and supporting documentation should be submitted via e-mail to TOPS.exceptions@LA.GOV.  If you mailed a Request for Exception and/or any supporting documentation to LOSFA and have not yet received a decision, please re-submit all documentation via e-mail or fax to ensure your Request for Exception is processed in a timely fashion.

If a student was unable to maintain continuous enrollment or complete a study abroad program due to steps taken to mitigate the spread of the Coronavirus, please read the “TOPS Coronavirus Q and A” for additional information.

To receive a prompt response, please direct all concerns to Students are encouraged to use the Student Hub at to monitor their TOPS Award status. Follow LOSFA on Twitter, Instagram and Facebook and/or visit our website at for additional information and updates.

For your awareness: FSA has created to inform students, parents, and borrowers about important updates regarding federal student aid in response to the Coronavirus Disease 2019 (COVID-19). The page includes a student and borrower question and answer section and links to resources about COVID-19.

Click here to hear Lori Auxier, Director of Student Success at ECMC, discuss benefits of the CARES Act with Amanda Kitch, WAFB, for student debt repayers.