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Phase Two Transition Update

To Our Students, Parents, and Stakeholders:

LOSFA Programs is dedicated to maintaining the safety of our students, parents, and stakeholders, as well as team members. Therefore, we will be providing services through email, text messaging, fax, social media, one-on-one or small and large group virtual sessions, in the following manner:

Need to schedule a presentation, and speak face to face with one of our team members?

LOSFA is available to provide virtual outreach sessions. Click on one of the selections below to register for a session.


Need help with your FAFSA?

Although the priority deadline of July 1 has passed, it is not too late to file your FAFSA.  To have financial aid available at the beginning of the fall semester of 2020, you need to file as soon as possible!  If you need assistance, schedule a virtual meeting with one of our staff members by clicking here.

For virtual assistance with completing your Free Application for Federal Student Aid (FAFSA), register here. If you have questions about your FAFSA, email geauxfafsa@la.gov or text ‘LOSFA’ to 50065. You can also use the #GeauxFAFSA hashtag on social media for assistance.

Need to inquire about your TOPS status?

For questions related to your TOPS status, log onto your Student Hub account. Your account can be accessed by visiting www.mylosfa.la.gov and clicking on the applications tab at the top of the webpage. If you do not have your LOSFA ID number and/or are locked out, email custserv@la.gov.


Note: If a student was unable to maintain continuous enrollment or complete a study abroad program due to steps taken to mitigate the spread of the Coronavirus, please read the “TOPS Coronavirus Q and A” button below for additional information.

Need to make a START deposit?

START is now open to the public.  Please note that we are accepting in person deposits or completed forms for processing.  If additional assistance is needed, we are offering Virtual Office Hours for your safety and convenience.  Click the button below to schedule a Zoom Meeting Appointment with a member of the START staff.

Disbursements may be made online or by submitting the “Request for Disbursement Form” via mail, email or fax for processing.  Disbursements can now be payable to the account owner, the beneficiary or the institution.


If you are locked out of your START account, please send an email to 529plan.access@la.gov.

For additional information and/or updates, follow us on Facebook and/or visit our website at www.startsaving.la.gov

Questions about your LA ABLE account?

For questions related to LA ABLE, disbursements, deposits, and/or annual account statements email laable@la.gov
For additional information and/or updates, visit www.able.osfa.la.gov.

Need to drop off a document to us?

Documents can be submitted via e-mail at custserv@la.gov, faxed to (225) 208-1496, or mailed/dropped off to our office in the Galvez Building on the first floor at: 602 North 5th Street, Baton Rouge, Louisiana 70802.

Please note: On-site temperature checks will be conducted, and masks will be required to enter the building.

For all other inquiries and/or updates, visit our website, subscribe to our YouTube channel, or follow us on Facebook, Twitter, and/or Instagram!